Over the years, I have had a number of cell phone carriers. Some are no longer with us, some have merged with bigger ones, and some have changed their names, or all of the above. We have been with Verizon for quite a few years now and I have never really had a complaint about our phones, phone service or the customer service that we have received. Something happened this weekend that solidified my loyalty to Verizon.
Image via CrunchBase
We ordered iPhones on the day they were available for pre-order. We got to keep our unlimited data plan since we were grandfathered in. Last Friday our phones arrived. When I opened the box, they each had a summary of our plan banded around them. We are on a family plan so it had which plan each phone was on. As I looked at mine, it said that I had a corporate email and data plan for $44.99 and NOT the regular unlimited plan for $29.99. I was curious as to why.
Saturday we went over to a Verizon store to ask. It seems that I had been paying the extra $15 a month for the past 2 ½ years. YIKES! That did not make me happy. I asked the clerk if I could get changed back to the regular plan and that I really didn’t want to be credited. I didn’t want to be THAT person. After all, it was my fault for paying the extra amount for so long. Granted they signed me up for the wrong thing, but I never checked the bill. I just kept paying month after month after month. The clerk told me that the plan had been changed and we wouldn’t pay the extra in the future. YAY!
Monday, we got a letter in the mail from Verizon. It said that we were on a Corporate email and data plan and that the regular one would be cheaper and to call them. This was curious. If the request Saturday generated this then that was a fast letter. If not, then they noticed it before I did and were trying to rectify it. Cool.
Jackie called yesterday (everything is under her name as the main account holder) and spoke to someone to verify the changes were made. The person she spoke to, knew exactly why she was calling and made sure everything was ok. Jackie never asked for any kind of refund. I never did. The rep on the phone, without asking, offered us one. Dating all the way back to when we started the plan! That was Feb. of 2009! Close to $500! WOOHOO! Now THAT is some GREAT customer service.
I don’t know if there were a lot of people that have called about that, or if people have really raised hell or what. I don’t really care. Whatever the reason, we received outstanding customer service. I am a very happy person because of this and will probably stay with Verizon now for life.
Voicesinmybrain 