Archive for Bobby Flay

Bobby’s Burger Palace – Customer Service Excellence

Posted in Food, Nonsense, Vacation with tags , , , on April 27, 2014 by Bob

When my better voice and I went to Vegas in January, we saw a restaurant that was opening soon called Bobby’s Burger Palace. It wasn’t open yet but I thought it was pretty cool that I was opening a burger joint. (Yes, I am one of those dorks that says that when anything has my name on it) I knew I was coming back for a wedding in April so I put it on my list of things to do. I looked it up when we got home and only then found out that it was a Bobby Flay burger place. I HAD to make sure I went. So I did.

On Easter Sunday I went to Bobby Flay’s Bobby’s Burger Palace. I had the Bobby Blue Burger, because I am a fan of moldy cheeses. It was an awesome burger! Juicy, flavorful and the sauces that were available … pretty damn good. There was a steak type sauce called “burger sauce” and chipotle ketchup and a jalapeño sauce. All quite yummy. I also had a side of onion rings. BIG slices, beer battered and cooked perfectly so they weren’t mushy, but the onions didn’t pull out on the first bite. The sauces went quite well with the rings too.

Because I am that dorky type, I had to get a t-shirt. They have the name of the place on the front with “Las Vegas” underneath so you know where you ate, in case you couldn’t remember. I had to settle for a large as they were out of XL. (I like my shirts baggy and loose fitting) I ate my meal and went back to my hotel, put the bag with the shirt in it into my suitcase and didn’t think about it until I got home.

Once I got home, I was showing Mrs. Voices and thought “geez, their larges are really small”. I looked a little closer and it was a child’s large. D’OH! Well, at least Tori had a shirt to grow into.

I still really wanted a shirt so I went to their webpage to see if I could order one my size. It was my fault for not looking so I wasn’t going to cause a stink about it. To my dismay, they don’t sell shirts or hats on their site. I was sad. So, I emailed the customer service address.

I told them what happened, asked if they could send me a shirt and asked how much it would cost. I was totally willing to pay for it. They wrote back saying that they would send me a shirt, no charge, and apologized for the inconvenience. WOOHOO! It is very good to see that someone as big as Bobby Flay (or his management team or whoever actually runs his restaurants) doesn’t just say “too bad so sad”. They totally could. Even though he will probably never know anything about this incident, and like I said, it is probably some company that actually runs the restaurants, it still gives me a reason to like Bobby Flay a little more. I admit I am a little overloaded on him on TV, but I still like his food.

The moral of the story, I get a shirt. I had an awesome burger, and Bobby Flay is pretty cool. Go to Bobby Flay establishments. I love awesome customer service experiences! When the shirt comes, I will take a picture of me and Tori and post it here. Just in case anyone from Booby’s Burger Palace is monitoring their tags, yes, feel free to use it in publicity! I am such a shill.

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